01
Customer Support
Email, chat, phone, social, Trustpilot — handled.
- Up to 8 native languages
- Faster response times
- Higher CSAT scores
- Fewer refunds
- Built-in upselling in every conversation
Growth operations across Europe
We turn customer conversations into revenue.
We handle your customer conversations, sales pipeline, and European expansion — so you don’t have to hire locally.
10+ LanguagesScalable TeamsPlug & PlayResults Driven
10+ CountriesLocal teams.Real results.
Trusted by
0K+
Customer inquiries handled
0+
Brands and partners
0
Native languages covered
0+
Years of experience
ServicesThree services.
Three services.
One coordinated partner.
We connect support, sales, and expansion so the same customer insight can improve retention, pipeline, and market learning.
02
Lead Generation
Real conversations with the people who can actually buy.
- We start the conversation
- Qualify decision-makers
- Book meetings on your calendar
- 3,000+ qualified leads delivered
- Across Europe, in 8 native languages
03
Market Entry & Growth Expansion
Land your first customers in a new market — without hiring locally.
- Enter new markets with confidence
- Native-language support, sales & outreach
- Test, learn & validate demand
- Scale without standing up a local team
- Germany, France, Sweden, the Netherlands, and beyond
European coverage
Expand into new markets with local expertise
We give you access to 15+ European markets through our established network of local teams and operational partners.
Local staff who speak the language
Understanding of cultural nuances
Established infrastructure
Compliance with local regulations
Fast go-to-market
Scalable capacity
Danish
Denmark
English
United Kingdom
Swedish
Sweden
Norwegian
Norway
German
Germany
Dutch
Netherlands
French
France
Spanish
Spain
Tools we master for your business.
We bring our expertise to your stack — not the other way around.
If your stack is custom, we adapt to the tools your team already uses.
Delivery
How we turn conversations into measurable outcomes.
Every channel, process, and tool is managed around the numbers founders actually care about: response time, CSAT, refunds, meetings, revenue, and market signal.
Service & Sales
We don't just solve problems — we find upsell opportunities, prevent returns and refunds, and turn one-time customers into loyal ones.
Results we've created
500K+ inquiries handled. 3,000+ qualified leads. 85-99 %. Refunds reduced up to 25%. Response times -40%. Upsell in 7-18% of conversations.
Tools & platforms
From system setup to integrations, ticket systems, telephony, chat, and AI automation — we know the best tools and we plug into yours.
360° customer service
We handle email, chat, phone, social media, and Trustpilot. Plus orders, logistics, and ad-hoc work — always focused on creating loyal customers who come back.
Coverage that scales
Standard Mon-Fri. Enterprise extends to Mon-Sun, 08:00-20:00, with overnight available. We match the schedule to your operation.
Loyalty & growth
We help you build customers who don't just buy once — they come back, again and again. That's how customer service drives revenue.
Why Kronemedia
A senior operating layer without adding internal headcount.
Economic growth
We treat customer service as a revenue function. Our team is trained in upselling, meeting booking, and sales — so every conversation can grow your top line.
Free up your time
Let us handle customer service so you can focus on what drives your business — sales, product, and strategy.
Scalable & flexible
Whether you need help during peak periods or ongoing operations, we adapt to your business.
Experience & expertise
Seven years of operator experience. We handle inquiries fast, professionally, and with the right tone — the kind that builds trust.
Order handling
We reduce returns and refunds through better problem-solving on the first contact.
International coverage
Native-language support in Danish, English, Swedish, Norwegian, German, Dutch, French, and Spanish — across nine European markets.
AI & automation
We work with the best AI and automation tools on the market — for faster responses, fewer errors, and lower cost-per-ticket.
SoMe & Trustpilot
We handle your Trustpilot and social media reviews professionally. We lift your score, recover unhappy customers, and protect your brand reputation.
The numbers our partners see.
0-99 %
CSAT Across our partners
-0%
Reduction in refunds
-0%
Faster response times
0-18%
Of inquiries converted into upsell
Real outcomes from real partners — measured monthly, reported transparently.
Process
From first call to fully running — in weeks, not quarters.
1
Analysis & Strategy
We start with a kickoff meeting to map your tools, channels, customer journey, and goals. You walk away with a clear picture of where the wins are.
2
Setup & Integration
We set up or optimize your stack: helpdesk, telephony, automation — and direct integrations with your shop and logistics.
3
Training & Onboarding
We dive into your products, policies, and processes — and build an internal wiki for your dedicated team. A focused 30-day training period gets the team fully ramped.
4
Run & Optimize
Monthly reviews, live dashboards, and continuous tuning around your KPIs: upsell, refund rate, response time, CSAT, and Trustpilot.
What our partners say.
"Kronemedia provided a team of 12 people who supported our customers day and night, as our business runs 24/7. Operating across Europe, they handled support in Danish, German, Dutch, and English. Their work boosted our customer satisfaction by 10-15%. Kronemedia exceeded our expectations. We highly recommend them."
TIER
Urban Mobility · ridedott.com
"Kronemedia provided a team of 12 people who supported our customers day and night, as our business runs 24/7. Operating across Europe, they handled support in Danish, German, Dutch, Swedish, French, and English. Kronemedia exceeded our expectations. We highly recommend them."
VidaXL
E-commerce · vidaxl.dk
"Our collaboration with Kronemedia helped us get started in the Danish and Dutch markets. They onboarded over 600 Danish car dealers to our platform in under a year, handled sales tasks, and managed after-sales. The partnership has worked well and made it easier for us to establish our presence in Denmark."
Cardino
B2B Automotive Marketplace · cardino.dk
"We have been very satisfied with our partnership with Kronemedia. They are professional, deliver strong results, and have created significant value for our business. Beyond outstanding customer service, they have also supported us on the sales side. We can warmly recommend Kronemedia as a serious and competent partner."
Simpl Forsikring
Insurance Brokerage · simplforsikring.dk
"Kronemedia provided a team of 12 people who supported our customers day and night, as our business runs 24/7. Operating across Europe, they handled support in Danish, German, Dutch, and English. Their work boosted our customer satisfaction by 10-15%. Kronemedia exceeded our expectations. We highly recommend them."
TIER
Urban Mobility · ridedott.com
"Kronemedia provided a team of 12 people who supported our customers day and night, as our business runs 24/7. Operating across Europe, they handled support in Danish, German, Dutch, Swedish, French, and English. Kronemedia exceeded our expectations. We highly recommend them."
VidaXL
E-commerce · vidaxl.dk
"Our collaboration with Kronemedia helped us get started in the Danish and Dutch markets. They onboarded over 600 Danish car dealers to our platform in under a year, handled sales tasks, and managed after-sales. The partnership has worked well and made it easier for us to establish our presence in Denmark."
Cardino
B2B Automotive Marketplace · cardino.dk
"We have been very satisfied with our partnership with Kronemedia. They are professional, deliver strong results, and have created significant value for our business. Beyond outstanding customer service, they have also supported us on the sales side. We can warmly recommend Kronemedia as a serious and competent partner."
Simpl Forsikring
Insurance Brokerage · simplforsikring.dk
Ready to get started?
Ready to talk?
Book a 30-minute call. We'll look at your setup, identify the quick wins, and show what a partnership with Kronemedia could look like — no obligation, no generic pitch deck.