Tickets answered with care, on brand, and on time. Tagged, categorized, and routed for clean reporting.
Customer support that protects your brand — and grows your revenue.
We run your full customer service operation across email, chat, phone, social, and Trustpilot. In up to eight native languages, with the quality of an in-house team and the flexibility of a partner.
Email
Order issue resolvedRefund saved · upsell suggested
Live chat
Customer recoveredFast answer · brand tone
85-99 %Quality tracked weekly
0K+
Inquiries handled
0-99 %
CSAT Across our partners
-0%
Refund reduction
-0%
Faster response times
Every channel your customers use. One team running them.
We don't pick and choose channels. Your customers reach out where it's convenient for them — we cover the lot.
Live chat
Real-time conversations on your website — fast, helpful, and trained to spot upsell moments.
Phone
Inbound and outbound calls handled by trained agents. Aircall, dialers, and warm hand-offs all supported.
Social media
Facebook, Instagram, and DMs — answered with the same care as your inbox. Public replies that protect your reputation.
Trustpilot & reviews
We answer reviews, recover unhappy customers, and quietly pull your score up over time.
Order handling
From “where is my order” to address changes, refunds, and returns — handled inside your shop and logistics platform.
Eight native languages. One coordinated team.
Most agencies promise multilingual support and deliver it through a patchwork of freelancers. We don't. Our team operates as a single unit across:
Danish
Denmark
English
United Kingdom
Swedish
Sweden
Norwegian
Norway
German
Germany
Dutch
Netherlands
French
France
Spanish
Spain
That means consistent quality across every market — not a different agency for each country, and not a Google Translate workaround.
Built like an in-house team. Run like a partner.
Dedicated agents, not a shared pool.
The people answering your customers know your products, your tone, and your policies. They're not jumping between five other clients in the same shift.
Trained for at least a month before going live.
We build an internal wiki, run product training, and shadow live tickets before any agent touches a real customer. By the time they're answering, they sound like part of your team.
Plugged into your stack.
We work in your tools — Zendesk, Gorgias, Intercom, Freshdesk, Shopify, Aircall, CloudTalk, n8n, Slack, Notion, and more. No “send us a CSV” workflows.
Support that finds revenue, not just closes tickets.
Most customer service is a cost center. We treat it as a revenue lever. Every conversation is a chance to recover a hesitant buyer, surface an upsell, or save a refund.
Refunds reduced by up to 25%.
We dig into why customers want to return — and offer the right alternative before they do.
Upsell in 7-18% of inquiries.
Where it makes sense for the customer. Never where it doesn't.
Trustpilot score lifted over time.
By recovering unhappy customers and asking happy ones to review.
Support tools we already know.
We don't ask you to switch platforms. Whatever you're running, we plug into it.
If your stack is custom, we plug into it without forcing a platform change.
Coverage that scales with your operation.
Flexible coverage that matches your business hours, customer needs, and growth — without overcomplicating things.
Standard coverage
Standard coverage runs Monday to Friday, business hours — included in every partnership.
Extended coverage
For partners with global customers, weekend volume, or extended demand, our enterprise setup opens up Monday to Sunday, 08:00–20:00, with overnight coverage available where it makes sense.
Scales with you
You start with what you need today. We scale with you when you outgrow it.
From first call to fully running — in weeks.
1
Week 1 — Analysis & Strategy
Kickoff meeting. We map your channels, tools, customer journey, and KPIs. You walk away with a written diagnosis of where the wins are.
2
Week 1-2 — Setup & Integration
We integrate with your stack, configure your helpdesk, set up reporting dashboards, and build the agent workspace.
3
Week 2-4 — Training & Onboarding
Our team learns your products and policies inside out. We build an internal wiki for your account, shadow your existing team if you have one, and run quality calibration sessions.
4
Week 4+ — Run & Optimize
We go live. Monthly reviews against your KPIs — CSAT, response time, refund rate, upsell rate, Trustpilot score. Live dashboards so you always know where things stand.
Customer support, built for these teams.
SaaS companies (10-50 people)
Your support volume is growing faster than your headcount can keep up with. You need quality that matches your product — and reporting that matches your investor updates.
E-commerce brands
You're juggling Shopify, returns, Trustpilot, and Instagram DMs at the same time. We handle the operational chaos so your team can focus on growth.
B2B companies expanding internationally
Your customers are in Germany, France, Sweden, and the Netherlands — and they expect support in their own language. We deliver it without you hiring locally.
PRICING
Pricing that fits your operation.
Most common
Monthly retainer
Sized to your support operation — channels, languages, ticket volume, and complexity.
- Email, chat, phone, social, and Trustpilot coverage
- Up to eight native languages on one team
- No per-ticket fees, no per-agent hourly billing
- Monthly reviews, live dashboards, continuous optimization
Scoped pilot
Start small, prove the model on a single channel or market, then scale.
- Single channel or single language
- Defined volume cap and time window
- Same SLAs and reporting as a full engagement
The starting point is a 30-minute conversation. We'll look at your channels, your volume, and your goals — and come back with a clear proposal you can compare against any alternative.
Book a 30-min callReady to get started?
Let's talk about your support operation.
30 minutes. We'll look at your setup, identify the quick wins, and show you what a partnership with us looks like — no obligation.