Real customer conversations, ticket pressure, tone and problem solving.
About Kronemedia
Built by operators, not consultants.
We didn't start Kronemedia after reading a book about growth. We started it after years of running customer operations, outbound sales motions, and market launches from the inside — for SaaS, e-commerce, and B2B brands across Europe.
7 years inside operationsFrom frontline support to founder-led delivery.
CSAT, refunds, hiring, training, systems and reporting.
The operation Oktay would have hired from the other side.
Dedicated agents across languages, tools and time zones.
Why Kronemedia exists.
For years, I worked inside the operations that actually move companies forward — customer support, outbound sales, and market entry. First on the front line, then leading teams responsible for the numbers: response times, qualified meetings booked, partners signed, markets opened, and the people behind it all.
That's where the patterns became obvious.
I saw how a well-run support team quietly protects revenue and drives retention. I saw how a focused outbound team books meetings the sales team actually wants, instead of generic volume. And I saw how the right local presence — native language, local relationships, real follow-through — turns a new market from a gamble into a pipeline.
After enough years solving the same problems for SaaS, e-commerce, and B2B companies, I realized the knowledge shouldn't sit inside one operation. There were ambitious brands all over Europe who needed exactly this — and didn't have access to it.
That's why Kronemedia exists. It's the operating partner I would have hired, if I'd been on the other side of the table.
— Oktay
Founder story
Oktay Cagri Atici
Founder, Kronemedia
7 years
inside growth operations
500K+
customer inquiries handled
8
native languages
Operator-led
delivery model
Operator note
From frontline operator to founder-led delivery. Kronemedia is built around practical customer operations, growth operations, and market expansion — with clear reporting and teams that can actually run the work.
What changes when operators run the shop.
We hire and train the way it should be done.
Every agent, SDR, and market specialist goes through structured onboarding before talking to a customer or prospect. Product, ICP, policies, tone, tools — documented in a wiki built for each partner.
We measure the right things, and we report them honestly.
Live dashboards. Weekly and monthly reviews. Real CSAT and refund rates for support, real meetings booked and pipeline for outbound, real partners signed and markets opened for expansion — not vanity metrics.
We work in your stack, not ours.
Zendesk, Gorgias, Intercom, Freshdesk for support. HubSpot, Salesforce, Pipedrive, Apollo for sales and outreach. Shopify, Klaviyo, n8n, Slack, Notion for everything in between. We've used them all from the operator side.
A coordinated team across Europe.
Today, Kronemedia is a dedicated team in Denmark plus a tight international team working remotely across Europe — support agents, outbound specialists, and market-entry leads. Together, we cover eight native languages — Danish, English, Swedish, Norwegian, German, Dutch, French, and Spanish — and the time zones our partners need.
Every morning starts the same way: a team briefing led by our team lead. We go through updates, partner news, and the day's priorities. Whether the team is in our Slagelse office or working from home, the briefing is what keeps us aligned.
We hire for two things above all else: care for the work, and care for the person on the other end of the conversation — whether that's a customer, a prospect, or a future partner in a new market.
Danish
Denmark
English
United Kingdom
Swedish
Sweden
Norwegian
Norway
German
Germany
Dutch
Netherlands
French
France
Spanish
Spain
The principles we run on.
Customer service is a revenue function.
Not a cost center. Every conversation is a chance to recover, retain, or grow the relationship.
Outbound only works when it's relevant.
Volume without targeting is noise. Real outbound is researched, written for one person, and measured by meetings the sales team actually wants.
Local presence beats translated playbooks.
New markets open when there's a native voice, local relationships, and real follow-through — not a deck translated last week.
Operators trust operators.
The best partnerships we have are with founders and leaders who've been through hard ops problems themselves.
Seven years in. Here's the picture so far.
500K+
Customer inquiries
3,000+
Qualified leads
9
European markets
8
Native languages
13+
Brands and partners
Kronemedia locations.
Kronemedia Denmark
Søndre Stationsvej 26, 1st floor
4200 Slagelse, Denmark
CVR: 44737426
Kronemedia Türkiye
Buhara Mah Nişancı Sk, No:4 Kapı No:2
42070 Konya, Selçuklu, Turkey
VAT number: TR1010989830
We operate from our headquarters in Slagelse, with team members working across Europe to cover the languages and time zones our partners need.
Ready to get started?
Want to see what an operator-led partnership looks like?
30 minutes. Tell us where you're focused — support, sales, or expansion — and we'll show you exactly how we'd run it. No obligation, no pitch deck.