Brands & Cases

Real partnerships. Real outcomes.

We've handled customer support, generated qualified leads, and opened new markets for SaaS, e-commerce, and B2B brands across Europe. Here's a snapshot of the work — and the numbers.

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MYKA

Desenio

TIER

Caretronic

VidaXL

Eltime

0K+

Customer inquiries handled

Qualified leads generated

European markets delivered in

Brand partnerships

Featured cases

Healthcare Technology

50+ qualified meetings booked with decision-makers in Danish elderly care.

Lead Generation & Appointment Setting

Caretronic supplies advanced communication and call systems to nursing homes, hospitals, and care institutions across Europe — with 60+ years of industry experience.

Danish

What we did

In-depth analysis of the Danish elderly care market
Targeted outreach to nursing home directors and procurement leads
Personal phone and email outreach explaining Caretronic's value
Qualification and meeting booking with verified decision-makers

Results

50+ meetings booked with nursing homes and decision-makers across Denmark

Direct dialogue established with municipalities and private operators

Significantly increased awareness of Caretronic in the Danish elderly care sector

Foundation laid for long-term partnerships in the Danish market

E-commerce (Personalized Jewelry)

Personal multilingual support for a global jewelry brand.

Customer Support

MYKA is an international jewelry brand known for handcrafted, personalized pieces — engravings and design choices customized per customer.

What we did

Full ticket handling via Zendesk across phone, email, chat, and social media
Customer questions on orders, engravings, returns, delivery, and product details
Order management, logistics handling, and ad-hoc operational work
Refund and return reduction through proactive problem-solving

Results

Improved response times across all support channels

Strengthened MYKA's online reputation across multiple markets

Reduced refunds and returns through better first-contact resolution

E-commerce (Home, Garden, Lifestyle)

45% faster response times across the Scandinavian market.

Multilingual Customer Support (Scandinavia)

VidaXL is a Dutch e-commerce company selling home, garden, DIY, sport, and leisure products — with millions of customers across Europe.

DanishSwedishNorwegianDutch

What we did

Multilingual support across Danish, Swedish, and Norwegian
Coverage across all key channels: chat, email, phone, and social media
Operated within VidaXL's established procedures and policies
Continuous workflow optimization

Results

45% improvement in response times since partnership began

Reductions in refunds and return requests

Consistent, high-quality customer experience across the Scandinavian market

Strengthened VidaXL's brand reputation in the region

"Kronemedia truly understands e-commerce. Since partnering with them, our response times have improved by 45%, and both refunds and return requests have decreased."

E-commerce (Lighting & Design)

Multilingual customer service for a European lighting retailer.

Customer Support

Lampimania is a Slovakia-based online retailer of lighting and designer lamps, delivering across Europe to both private and business customers.

DanishEnglishSwedishGerman

What we did

Multilingual customer service in Danish, Swedish, English, and German
Phone, email, and chat support across all channels
Handled questions on delivery times, product range, and returns
Optimized workflows to reduce response times and improve resolution

Results

Stronger service quality and faster response across multiple markets

Reduced complaints through better first-contact resolution

Improved customer loyalty and online reputation

Insurance Brokerage

Customer service and sales support for a Danish insurance brokerage.

Customer Support & Sales

Simpl Forsikring is a Danish insurance brokerage operating in a category where trust, professionalism, and consistency define the customer experience.

Danish

What we did

Customer service across primary channels in Danish
Sales support and pipeline assistance alongside the service operation
Operated as a consistent, professional extension of the Simpl Forsikring brand

Results

Strong customer service quality matching the standards of an insurance brokerage

Active sales support contributing to business growth

Long-term partnership with measurable business value

"We have been very satisfied with our partnership with Kronemedia. They are professional, deliver strong results, and have created significant value for our business."

Built for these industries.

B2B SaaS & Tech

Caretronic · Eltime · MYKA · Desenio. Decision-maker outreach, market entry, and platform support — for tech companies expanding across Europe.

E-commerce

Desenio · MYKA · VidaXL · Lampimania. Multilingual customer service, order handling, and revenue-generating support for European e-commerce brands.

B2B Services & Industrial

Eltime · Caretronic. Targeted lead generation and meeting-booking for B2B suppliers selling into schools, healthcare, and the public sector.

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Want to see what we'd build for you?

30 minutes. Tell us what you're working on, and we'll walk you through the cases that look most like your situation — with real numbers, real timelines, and a realistic plan. No obligation.

Book a meeting Or email us at info@kronemedia.dk