Brands & Cases

Real partnerships. Real outcomes.

We've handled customer support, generated qualified leads, and opened new markets for SaaS, e-commerce, and B2B brands across Europe. Here's a snapshot of the work — and the numbers.

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2trde

Cardino

MYKA

Desenio

TIER

Caretronic

VidaXL

Eltime

0K+

Customer inquiries handled

Qualified leads generated

European markets delivered in

Brand partnerships

Featured cases

All cases Customer Support Lead Gen Market Entry SaaS E-commerce B2B

B2B Marketplace

150+ Danish car dealers onboarded in under 2 months.

Market Entry & Growth Expansion

2trde is a German B2B car auction platform connecting professional dealers across Europe. In early 2025, they wanted to enter the Danish market — where local relationships and trust-building are everything for a foreign player.

DanishGerman

What we did

Built and ran the entire Danish market entry from a single dedicated team member
Direct phone outreach to Danish dealers, plus tailored email campaigns
Personal onboarding from first contact to platform activation
Ongoing customer service and sales support throughout the dealer relationship

Results

150+ Danish dealers invited and introduced to the platform

Active sales — multiple dealers completing transactions on 2trde

3-4 days average onboarding time per dealer

Continuous expansion of active dealer network across Denmark

Healthcare Technology

50+ qualified meetings booked with decision-makers in Danish elderly care.

Lead Generation & Appointment Setting

Caretronic supplies advanced communication and call systems to nursing homes, hospitals, and care institutions across Europe — with 60+ years of industry experience.

Danish

What we did

In-depth analysis of the Danish elderly care market
Targeted outreach to nursing home directors and procurement leads
Personal phone and email outreach explaining Caretronic's value
Qualification and meeting booking with verified decision-makers

Results

50+ meetings booked with nursing homes and decision-makers across Denmark

Direct dialogue established with municipalities and private operators

Significantly increased awareness of Caretronic in the Danish elderly care sector

Foundation laid for long-term partnerships in the Danish market

E-commerce (Home & Decor)

60,000+ customer inquiries handled — and customer service turned into a profit center.

Customer Support

Desenio is a leading Nordic e-commerce brand selling posters, prints, and frames to design-conscious customers across Europe.

DanishEnglishSwedishNorwegianGerman

What we did

Full ticket handling across phone, email, chat, social media, and Trustpilot
Multilingual coverage in Danish, Swedish, Norwegian, English, and German
Order, delivery, and returns management
Built upselling, retention, and refund-reduction processes into every conversation

Results

60,000+ customer inquiries handled across the partnership

Reduced response times and improved first-time resolution

Refunds prevented through better problem-solving

Upselling generated directly from support conversations

Education Technology

80+ school meetings booked. Direct dialogue with 30+ Danish municipalities.

Lead Generation & Market Entry

Eltime is one of the Nordic region's leading suppliers of bell systems, sound systems, and alarm solutions.

Danish

What we did

Deep market analysis of the Danish education sector
Identified and targeted decision-makers
Built tailored prospect lists and developed a meeting-booking script
Direct phone outreach to schools and municipalities

Results

80+ meetings booked with schools across Denmark

Direct dialogue established with 30+ Danish municipalities

Opened a path for long-term partnerships with Danish education institutions

Urban Mobility

A team of 12 supporting TIER customers day and night across Europe.

Customer Support (24/7, multilingual)

TIER is one of Europe's leading micro-mobility providers — e-scooters, e-bikes, and e-mopeds across major cities.

DanishEnglishGermanDutch

What we did

Built a dedicated team of 12 agents supporting TIER's customers around the clock
Real-time phone support for users mid-ride
Technical troubleshooting, subscriptions, vehicle locking, refunds, gift cards
Multilingual support in Danish, German, Dutch, and English

Results

10-15% boost in customer satisfaction

24/7 coverage with consistent quality across European markets

Real-time response on time-sensitive mobility issues

"Kronemedia provided a team of 12 people who supported our customers day and night, as our business runs 24/7. Operating across Europe, they handled support in Danish, German, Dutch, and English. Their work boosted our customer satisfaction by 10-15%."

B2B Automotive Marketplace

600+ Danish car dealers onboarded in under a year — across two markets.

Market Entry, Onboarding & Sales Support

Cardino is a Berlin-based tech company running a digital B2B platform for European car dealers.

DanishDutch

What we did

Direct phone and email outreach to onboard Danish car dealers
Account setup and activation aligned with Cardino's procedures
Local Danish customer service
Operated directly inside Cardino's stack: HubSpot, Aircall, Slack, Airtable, Gmail

Results

600+ Danish car dealers onboarded in under a year

Active sales pipeline and after-sales operations across Danish and Dutch markets

Strengthened Cardino's foothold in two European markets without local hires

"Our collaboration with Kronemedia helped us get started in the Danish and Dutch markets. They onboarded over 600 Danish car dealers to our platform in under a year, handled sales tasks, and managed after-sales."

E-commerce (Personalized Jewelry)

Personal multilingual support for a global jewelry brand.

Customer Support

MYKA is an international jewelry brand known for handcrafted, personalized pieces — engravings and design choices customized per customer.

What we did

Full ticket handling via Zendesk across phone, email, chat, and social media
Customer questions on orders, engravings, returns, delivery, and product details
Order management, logistics handling, and ad-hoc operational work
Refund and return reduction through proactive problem-solving

Results

Improved response times across all support channels

Strengthened MYKA's online reputation across multiple markets

Reduced refunds and returns through better first-contact resolution

E-commerce (Home, Garden, Lifestyle)

45% faster response times across the Scandinavian market.

Multilingual Customer Support (Scandinavia)

VidaXL is a Dutch e-commerce company selling home, garden, DIY, sport, and leisure products — with millions of customers across Europe.

DanishSwedishNorwegianDutch

What we did

Multilingual support across Danish, Swedish, and Norwegian
Coverage across all key channels: chat, email, phone, and social media
Operated within VidaXL's established procedures and policies
Continuous workflow optimization

Results

45% improvement in response times since partnership began

Reductions in refunds and return requests

Consistent, high-quality customer experience across the Scandinavian market

Strengthened VidaXL's brand reputation in the region

"Kronemedia truly understands e-commerce. Since partnering with them, our response times have improved by 45%, and both refunds and return requests have decreased."

E-commerce (Lighting & Design)

Multilingual customer service for a European lighting retailer.

Customer Support

Lampimania is a Slovakia-based online retailer of lighting and designer lamps, delivering across Europe to both private and business customers.

DanishEnglishSwedishGerman

What we did

Multilingual customer service in Danish, Swedish, English, and German
Phone, email, and chat support across all channels
Handled questions on delivery times, product range, and returns
Optimized workflows to reduce response times and improve resolution

Results

Stronger service quality and faster response across multiple markets

Reduced complaints through better first-contact resolution

Improved customer loyalty and online reputation

Insurance Brokerage

Customer service and sales support for a Danish insurance brokerage.

Customer Support & Sales

Simpl Forsikring is a Danish insurance brokerage operating in a category where trust, professionalism, and consistency define the customer experience.

Danish

What we did

Customer service across primary channels in Danish
Sales support and pipeline assistance alongside the service operation
Operated as a consistent, professional extension of the Simpl Forsikring brand

Results

Strong customer service quality matching the standards of an insurance brokerage

Active sales support contributing to business growth

Long-term partnership with measurable business value

"We have been very satisfied with our partnership with Kronemedia. They are professional, deliver strong results, and have created significant value for our business."

Built for these industries.

B2B SaaS & Tech

2trde · Cardino · Caretronic. Decision-maker outreach, market entry, and platform support — for tech companies expanding across Europe.

E-commerce

Desenio · MYKA · VidaXL · Lampimania. Multilingual customer service, order handling, and revenue-generating support for European e-commerce brands.

B2B Services & Industrial

Eltime · Caretronic. Targeted lead generation and meeting-booking for B2B suppliers selling into schools, healthcare, and the public sector.

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Want to see what we'd build for you?

30 minutes. Tell us what you're working on, and we'll walk you through the cases that look most like your situation — with real numbers, real timelines, and a realistic plan. No obligation.

Book a meeting Or email us at info@kronemedia.dk